Established Organization Admins may send password reset emails for other Organization Admins and Contributors. To send password reset emails, navigate to ERvive, open the Menu, click Manage Users, select the organization name from the Organization dropdown, and navigate to the Awaiting Approval or Active tab.
Click on the user's name to open their My Account page. The email will be sent to the email address on file, so confirm for accuracy before sending.
Find the Password section at the bottom of the My Account page and click Send Create Password Email to generate the password reset notification. A green success message will present in the upper right corner of the screen.
The user will receive the following email notification. The password reset link within the email will be valid for 24 hours. Clicking the link will take the user to the ERvive password entry page, allowing them to reset their password according to password complexity requirements.